Our refund and return policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
To process a return, you must provide a receipt or proof of purchase.
We may only offer partial refunds in the following situations:
Items that are not in their original condition, are damaged, or missing parts (not due to our error).
Items that are returned after the 7-day return period.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed within a certain period and will be credited to your original payment method.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, as there may be some processing time before the refund is reflected in your account.
If you have done all of this and still have not received your refund, please contact us at beishansm@163.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please send an email to beishansm@163.com and mail your item to:
Guangping County, Handan City, Hebei Province, People’s Republic of China.
Shipping returns
To return your product, please mail it to:
Guangping County, Handan City, Hebei Province, People’s Republic of China.
If you are returning a high-value item, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
Need help?
For any questions related to refunds and returns, please contact us at beishansm@163.com.